Blackboard Learn FAQ

What if I have trouble accessing my course on Blackboard?

The Winter 2025 session begins on Thursday, January 2. Access to Winter 2025 courses on Blackboard begins on Friday, December 27.

Please note the start dates of the Spring 2025 sessions and when Blackboard access begins for each session. 

OK, the semester has officially started, but I still cannot log in.

Be sure you are typing your login information (User Name and Password) correctly. Please be sure that you are using the correct URL for our learning management system, Blackboard Learn, which can be accessed at https://atlantic.blackboard.com. If you still need help, call the Atlantic Cape Online Course Helpline at (800) 617-2191 or send your question to Online Help at onlinehelp@atlanticcape.edu.

I am typing my User Name and Password, but keep receiving an error that I have entered an incorrect user name or password.

Your user name for Blackboard Learn is your 7-digit student ID number. If you do not know your student ID number, you can obtain this information in Self Service by accessing your "User Profile." If you experience difficulty accessing Self Service, please contact Enrollment Services by email at register@atlanticcape.edu or by phone at (609) 343-5005. Please include all 7 digits of your student ID number, including all zeros (ie. 0003456). Beginning with Winter 2025 courses, your initial password for Blackboard Learn is your 8-digit date of birth (mm/dd/yyyy) with no slashes (ie. 10201985). It is strongly recommended that you change your password once you have accessed Blackboard. You can change your password in Blackboard Learn by clicking your name to access your profile on the Institution Page and then clicking "Change Password" under "Basic Information."

I am able to login to Blackboard Learn, but there are no courses listed on my "Courses" page in Blackboard.

If you do not have any courses listed on your "Courses" page in Blackboard on the first day of the session, please contact Online Help.

How do I purchase my textbooks?

The required textbooks and materials must be purchased in person or online at the secure Atlantic Cape Bookstore. 

What is Honorlock and do I have to use it?

If you are taking an online or remote course, you will be required to use online proctoring through Honorlock for online testing. If you are taking an in-person course, you may also be required to use online proctoring through Honorlock for online testing. Online proctoring is software that monitors students using a webcam and a microphone while they take an exam online. The software is used for student identity verification and to protect the academic integrity of online exams. In order to complete an online exam using Honorlock, students need a functioning webcam and microphone and to meet the minimum technical requirements including the use of the Google Chrome browser with the Honorlock Chrome Extension. You can visit the Online Proctoring page for more information.

I have my web browser set to stop those annoying Internet pop-up ads. Is this a problem?

YES. You will need to disable your pop-up blocker in your Web browser in order to successfully navigate Blackboard Learn.

Why am I having issues with Microsoft Edge files?

A known Microsoft Edge issue has caused problems attaching and submitting open Microsoft Office files in Blackboard Learn courses. To help prevent file submission problems, if you use Microsoft Edge, Learn warns you that you should close files before uploading them. Users can avoid this issue by disabling the "Open Office files in the browser" setting in "Downloads" or by using a different web browser.

Should I log out of Blackboard each time I use it?

It is not necessary to log out of Blackboard each time you use it. However, if you are using a public computer you will want to log out each time you use Blackboard for security reasons. When you are taking a test in Blackboard, please make sure that you only have one window or tab open on the device you are using to take the test. If you are logged in to Blackboard on multiple devices or in multiple web browsers this could result in you being kicked out of your test. 

How do I access my student email account?

Detailed information on how to access your student email account.