Student Complaint-Process for Filing a Complaint
Adopted: 1/9/18
Revised: 10/8/24; 9/24/25
As stated in Policy 210, complaints fall into 2 categories: academic and non-academic.
For academic complaints, it is strongly recommended that students attempt to resolve the complaint with the faculty involved. If the complaint cannot be resolved with the faculty member, the student is encouraged to meet with the appropriate academic supervisor (chair, director, dean). If the student complaint cannot be resolved within these levels, students can submit a formal complaint in writing utilizing an online complaint form found in Atlantic Cape Connect. Any student who brings a complaint must provide documentation and evidence to support the allegation and attempts to resolve the issue. The student will receive a response within 10 working days of complaint submission. The student may appeal the response in writing to the Chief Academic Officer within 10 days. The results of complaints appealed at this level are final and may not be further appealed. The Office of Academic Affairs will keep an electronic file of each complaint, its nature and resolution.
For non-academic complaints, the student will submit the complaints in writing utilizing the online complaint form found in Atlantic Cape Connect. The Dean of Students will ensure that the complaint receives an initial response within 10 working days. The student may appeal the response in writing to the Vice President of Student Affairs and Enrollment Management within 10 days. The results of complaints appealed at this level are final and may not be further appealed. The Dean of Students Office will keep an electronic file of each complaint, its nature and resolution.
Students with questions regarding the applicable procedure to follow for a particular complaint should call the Center for Student Success at (609)343-5667.
Procedures:
Student Complaint- Continued Process for Improvement Informed by Complaint Log Assessment No. 210.2
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